Privacy Policy

I. Data collections and uses

A. The data we collect:

provided by users to our apps, such as during account creation created during use of our services, such as location, app usage, and device data from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.

The following personal data is collected by or on behalf of our app:

1. Data provided by users. This includes:

• User profile: We collect data when users create or update their app accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information). We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
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• Location
  • Approximate location (Physical user or device location within an area greater than or equal to 3 square kilometers. For example, the city a user is in, or location provided by the ACCESS_COARSE_LOCATION Android permission.)
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  • Precise location (Physical user or device location within an area less than 3 square kilometers. For example, location provided by the ACCESS_FINE_LOCATION Android permission.)
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• We taking permission for motion and fitness because we have multiple types of drivers in the application with different vehicle types like, on foot, by bike, by bicycle, by car, by Trucks, so we are taking permission because we need to fetch accurate data to so that we can manage our waiting pricing rule, and also need to deliver accurate data to customer end application, We are tracking location while any movement occurred by the driver
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• Follow these steps to delete account:
  1. Login your account in driver application.
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  3. Go to the setting or profile section.
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  5. You will get delete account option. after tap on delete account.User will get an confirmation message after confirmation the account will be deleted.

• Messages:

  Sms (A user's text messages, including the sender, recipients, and the content of the message)

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• We verify the identities of Customers, or of Delivery/Service recipients who request alcohol delivery, including by collecting photographs of their government-issued identification.
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• Demographic data:

  We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

  We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.

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• User content:

  We collect the data submitted by users when they contact our customer support (including via videoconferencing tools), provide ratings or compliments for other users, vendors, or merchants, or otherwise contact Us. This may include feedback, photographs, or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with US through the apps.

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• Files and docs:

  Files and docs (A user's files or documents, or any information about a user's files or documents. For example, file names.)

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• Device or other IDs:

  Device or other IDs (Identifiers that relate to an individual device)

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• Financial info:

  User payment info - Information about a user’s financial accounts such as credit card number. Purchase history

  Information about purchases or transactions a user has made. Credit score

  Information about a user’s credit score. Other financial info

  Any other financial information such as user salary or debts

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• Voice or sound recordings for product searching
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• Other in-app messages

  A user’s text messages including the sender, recipients, and the content of the message.

1. Data created during use of our services. This includes:
    
   • Location data (driver, service provider, and delivery person):

     We collect Drivers/Service Providers’ and Delivery/Service persons’ precise or approximate location data, including to enable services and deliveries, tracking, safety features, fraud prevention, and legal requirements. The app collects this data when our app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

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   • Location data (Customers and Delivery/Service recipients):

     We collect Customers’ and Delivery/Service recipients’ precise or approximate location data to enable and enhance the use of our apps, including improving pick-ups, facilitating deliveries, enabling safety features, and preventing fraud. We collect this data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how Customers and Delivery/Service recipients can enable location data collection). Our apps collect such data from the time a service or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device.

     Customers and Delivery/Service recipients may use the apps without enabling precise location data collection, but this may affect app features. For example, a user who has not enabled location data collection will have to manually enter their pick-up address.

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   • Transaction information:

     We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information, delivery information, date and time of service, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

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   • Usage data:

     We collect data about how users interact with our services, including access dates and times, app features or pages viewed, app crashes, and other system activity. This may include data about third-party sites or services used before interacting with our services for marketing purposes (Please see "How We Use Data" below).

     In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

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   • Device data:

     We may collect data about the devices used to access our services, including hardware models, device IP address or other unique identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

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   • Communications data:

     We enable users to communicate through our mobile apps and websites. This includes calls, texts, or other files between Drivers/Service Providers and Customers, and Delivery/Service persons and recipients. We receive some data regarding these communications, including date, time, and content, for customer support, safety, security, feature improvement, and analytics purposes.

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3. Data from other sources. These include:

   • Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.

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   • Users or others providing information in connection with claims or disputes.

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   • Our business partners through which users create or access their account, such as payment providers, social media services, or apps/websites using our APIs.

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   • Our business partners in connection with debit/credit cards issued by a financial institution in partnership with us as disclosed in card terms and conditions.

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   • Vendors helping verify users’ identity, background information, eligibility to work, or screening users for sanctions, anti-money laundering, or know-your-customer requirements.

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   • Publicly available sources, marketing service providers, data resellers, law enforcement officials, public health officials, and other government authorities.

   We may combine the data collected from these sources with other data in its possession.

B. How we use personal data

We use personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

• to enhance the safety and security of our users and services
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• for customer support
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• for research and development
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• to enable communications between users
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• to send marketing and non-marketing communications to users
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• in connection with legal proceedings

We do not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

1. To provide our services.

   We use data to provide, personalize, maintain, and improve our services. This includes using data to:

   • create/update accounts
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   • enable transportation and delivery services (such as using location data to facilitate a pick-up or delivery)
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   • process payments
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   • track and share the progress of services or deliveries
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   • create travel itineraries and offer related services
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   • personalize users’ accounts
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   • facilitate insurance, vehicle, invoicing, or financing solutions
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   • perform necessary operations to maintain our services
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3. Safety and security.

   We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

   • verifying users' identity and eligibility
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   • using device, location, user profile, usage, and other data to prevent, detect, and combat fraud
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   • using user ratings, reported incidents, and other feedback for safety and security purposes
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5. Customer support.

   We use the information we collect to provide customer support, including investigating and addressing user concerns.

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7. Research and development.

   We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience.

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9. Enabling communications between users.

   For example, a driver may message or call a customer to confirm a pickup location.

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11. Marketing.

    We may use personal data to market our services to our users. This includes sending communications about our services, promotions, surveys, and events.

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13. Non-marketing communications.

    We may use personal data to generate and provide users with receipts, inform them of changes, or send other non-marketing communications.

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15. Legal proceedings and requirements.

    We may use personal data to investigate or address claims or disputes, satisfy legal requirements, or respond to legal process or governmental requests.

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17. Automated decision-making.

    We use personal data to make automated decisions relating to use of our services. This includes:

    • Enabling dynamic pricing, in which the price of a service, or the delivery fee for Tranzit Technologies orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of Customers and Drivers/Service Providers using at a given moment.
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    • Matching available Drivers/Service Providers and Delivery/Service persons to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences.
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    • Determining user ratings, and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. Please also see the section below titled “Ratings look-up” for further information.
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    • Flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Tranzit Technologies, its users, and others. In some cases, such as when a user is determined to be abusing Tranzit Technologies’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review.
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    • Using driver location information, and communications between Customers and Drivers/Service Providers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a delivery pickup in order to induce a cancellation, we will not charge the customer a cancellation fee and will adjust the amounts paid to the driver/service provider to omit such a fee. To object to such an adjustment, please contact Our customer support.
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    • Using driver/service provider data (such as location, rating and gender) and customer data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

    To object to a deactivation resulting from these processes, please contact Our customer support. We performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Us, its users and others.

C. Cookies and third-party technologies

Our Apps and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Our apps use cookies and similar technologies for purposes such as:

• Authenticating users
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• Remembering user preferences and settings
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• Determining the popularity of content
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• Delivering and measuring the effectiveness of advertising campaigns
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• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure

Some of Our app services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

We may share data:

1. With other users
   • This includes sharing:
     • Riders’ first name, rating, and pickup and/or dropoff locations with drivers.
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     • Riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the dropoff location of the other riders.
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     • Order recipients’ first name, delivery address, and order information with the restaurant or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.
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     • For drivers and delivery persons, we may share data with the rider(s), order recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information; and driver or delivery person profile, including compliments and other feedback submitted by past users.
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     • We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.
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     • For those who participate in our referral program, we share certain data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
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3. At the user’s request
   • This includes sharing data with:
     • Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
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     • Our business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, We may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other business partners and their users in connection with promotions, contests, or specialized services.
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     • Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.
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5. With the general public
   • Questions or comments from users submitted through public forums such as Our blogs and social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.
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7. With the App account owner
   • If a user receives services through an account owned by another party, we may share their trip or order information, including location data, with the owner of that account. This occurs, for example, when:
     • A rider uses their employer’s for Business profile, such as when they take trips arranged through Our App Central.
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     • A driver or delivery person uses an account owned by or associated with Us partner transportation company or restaurant.
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     • A rider takes a trip or a delivery recipient receives an order arranged by a friend or under a family profile.
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9. With Us subsidiaries and affiliates
   • We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, We processes and stores such data in the United States on behalf of its international subsidiaries and affiliates, such as Cornershop. For more information, please visit our Cornershop Data Sharing Policy.
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11. With Us service providers and business partners
    • These include:
      • Payment processors and facilitators
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      • Background check and identity verification providers
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      • Cloud storage providers
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      • Google, in connection with the use of Google Maps in Our apps (see Google’s privacy policy for information on their collection and use of data)
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      • Social media companies, including Facebook and TikTok, in connection with Us use of their tools in Our apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data)
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      • Advertising intermediaries who enable app to display and measure the effectiveness of personalized ads
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      • Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
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      • Research partners, including those performing surveys or research projects in partnership with Us or on Our’s behalf
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      • Vendors that assist to enhance the safety and security of Our apps and services
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      • Consultants, lawyers, accountants, and other professional service providers
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      • Insurance and financing partners
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      • Airports
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      • Providers of bike and scooters that can be rented through Our apps, such as Lime
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      • Third-party vehicle suppliers, including fleet and rental partners
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13. For legal reasons or in the event of a dispute
    • We may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
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    • This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Our's rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.
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    • This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
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15. With consent
    • We may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

We retain user data for as long as necessary for the purposes described above.

We retain user data to provide its services and comply with its legal obligations.

We retain user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

The length for which We retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example:

• We retain user data of riders and order recipients that is processed in order to provide our services, such as the user profile information and credentials, for the lifetime of the user's account.
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• We retain certain categories of users for a maximum of 7 years regardless of the lifetime of the user's account, such as location data used to calculate the fee of the trip to comply with Tax regulations.
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• We retain certain categories of data of all users for a period unrelated to the lifetime of the user's account, to avoid fraudulent use of the app. The period for which the data is retained will be determined by the necessity of the data for purposes of safety, security, and fraud prevention, as well as legal and regulatory requirements. Examples include incomplete driver applications, which are retained for 1 year, and rejected driver applications and customer service communications on safety incidents, which are retained for 7 years.

Pursuant to legal and regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute, we may retain certain categories of data after the deletion of the user's account, such as user profile information, vehicle and tax data. This generally means that we retain their account and data for 7 years after a deletion request.

Users may request deletion of their accounts at any time. We may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Users may request deletion of their account at any time through the Settings > Privacy menus in the Our app, or through our’s website 

Following an account deletion request, We deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

II. Choice and transparency

We enables users to access and/or control data that We collects, including through:

• Privacy settings
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• Device permissions
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• In-app ratings pages
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• Marketing choices

We also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that We restrict its processing of user data.

A. Privacy settings

The Settings > Privacy menu in the app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Our Privacy Center is also available in the web version.

Location data collection

Users can enable/disable the app to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > My Profile > Address.

Emergency Data Sharing

We collects location data to track the location of drivers and show order status on the customer app so the customer easily tracks his order status through the app. When the app is closed or not in use, data is not trackable.

In the Agent app, we are tracking the location of the agent in the background mode as well while they are working for us, as soon as they mark their Off Duty and clear the application from the background, we do not take the location or track the agent.

Users may enable the app to send push notifications about discounts and news from the App. Push notifications may be enabled or disabled through the Backend panel.

Communications from restaurants and merchants

While placing an order in the app, users may opt-in to share their contact details with certain restaurants or merchants in order to receive communications from them.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the app and also access a breakdown of their average rating in Our’s Privacy Center.

Drivers can see their average rating after tapping their profile photo in the Our Driver app. 

Delivery persons may also be rated by order recipients, restaurants, and merchants. 

Cookies and related technologies: For information on how to control the use of cookies and related technologies, including for purposes of displaying personalized ads.

User data requests

We provide users with a variety of ways to learn about, control, and submit questions and comments about the handling of their data.

Accessing data: Users can access data including their profile data and trip or order history through Our apps or via website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as the number of trips or orders, rating, rewards status, and the number of days since they’ve been an Our user.

Data portability: Users can request a copy of their data using our Download Your Data tool. For an overview of the data available through that tool, 

Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Our's apps or driver portal. 

Deleting Account: Users may request deletion of their account at any time through Our’s Privacy Center, or in the Settings and delete account.

In addition, depending on their location, users may have the right to file a complaint relating to the handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.